Sometimes you may encounter errors such as ‘Desktop refers to the location that is unavailable’ as in the picture below. The article explains troubleshooting steps to resolve the error.
- Check the desktop folders
- Open ‘C:\Users\your user account\’ You might see two desktop folders, one with your desktop items and another blank.
- Delete the blank one
- Copy the desktop folder with desktop items from ‘C:\Users\your user account\’ folder to ‘C:\Windows\System32\config\systemprofile\’
- Restart your computer
If the issue still persists, proceed to the next step.
- Create a new user account
Create a new user account and try. If the issue still persists, you can fix the corrupt profile by following the steps below.
- Press Windows + X and select File Explorer
- Click on View tab and click on Options at the top right corner
- Click on View tab and then click on Show hidden files, folders and drives
- Uncheck Hide protected operating system files
- Confirm your choice and then click Ok
- Locate C:\Users\Old_Username folder, where Old Username is the name of the profile you want to copy files from.
- Select all of the files and folders in this folder, except the following
.Ntuser.dat, Ntuser.dat.log & .Ntuser.ini
- Right click on them and select Copy
- Locate C:\Users\New_username folder where New-Username is the name of the new user profile you created
- Right click inside the folder and select Paste
- Restart your computer and check if the issue is resolved. If the issue still persists, proceed to the next step.
- Restore your PC to an earlier point in time
You may receive this error if there are changes made to your PC. Thus, restoring your PC to an earlier point in time may help resolve the issue.
- Click on Windows + X to open the power users menu
- Select Control Panel
- Enter Recovery in the Control Panel search box and click on Recovery
- Then click on System Restore and follow the instructions in the wizard
- Recover data
If none of these methods resolve your issue, your data is probably deleted or lost. You will need to recover using professional data recovery tools. Hi5 Software offers a file recovery tool to recover deleted or lost files and folders.
It also works in case of accidental deletion or even Shift-Delete operation. It can also recover large files that bypass recycle bin after deletion.
The tool scans your drive sector by sector to identify and recover files based on unique signatures. Your original data is not altered during recovery process as the software works on read-only mechanism.
In addition to recovering files from your system, it can also recover files from external hard drives, USB’s and memory cards etc. Hi5 Software also offers a photo recovery tool called Hi5 Photo Recovery to recover deleted pictures from your computer.
Steps to recover deleted files and folders using Hi5 Software
It is a simple to use tool with user-friendly interface. Your deleted files and folders can be recovered in a few simple steps.
Step 1: Download Hi5 Software on your system and run the application
Step 2: Select Recover Files from the main screen
Step 3: Then select Recover Lost files or Recover deleted files depending on your situation in the next step
Step 4: The software displays a list of all drives. Select the drive from which you’d like to recover files
Step 5: Once you click Scan, the software scans the drive and displays a list of recovered files
Step 6: You can preview them and save to the desired location.
