To transfer files from GoPro cameras to your system, users normally make use of the GoPro desktop app. Under normal circumstances, this works perfectly, all you need is a USB cable to connect the camera and you can easily transfer files. But in some cases, you may face issues with this app as well.
Camera not appearing in the GoPro app, error messages after connecting the camera, camera showing ‘No files to import’ despite data on it are some of the most common types of issues encountered.
In this write-up, we discuss the ‘Camera not appearing in the GoPro app’ error and provide solutions for the same. Just follow the instructions below and you should be able to get your GoPro camera recognized by the app to transfer files.
Troubleshooting guide to resolve ‘Camera is not detected by the GoPro desktop app’
- As a first step, make sure you are using a GoPro USB cable to connect the camera to your system. Other USB cables may not work as expected. If the issue persists even with the GoPro USB cable, connect the camera to another USB port and check if it works.
- Next, remove the micro SD card temporarily and try reconnecting it again to your computer. Sometimes something as simple as this may do the trick.
- You can also connect the camera to another computer and check if it helps resolve the error. This will help you identify if there are issues with your computer.
- As a next troubleshooting step, update your Windows and restart the system. This trick has helped many users resolve the error.
- In some cases, you may also see an error message like ‘USB device not recognized. One of the USB devices connected to this computer has malfunctioned and Windows does not recognize it’.
This error indicates that the USB driver has gotten corrupted. To solve this problem, you will need to update or reinstall USB controllers. Here’s how to do so in Windows 10.
- Click on the Start menu and type ‘Device Manager’ in the Search bar. Then select Device Manager to open the window
- Click on the drop down beside Universal Serial Bus Controllers to expand the section
- Right click on each of the devices in that section and click Uninstall
Once you have uninstalled all USB devices, restart your computer. When the computer starts, all the USB controllers will be reinstalled automatically.
- Go Pro App for desktop is designed to work only when the name of the folder in the SD card is ‘100GOPRO’. If you happen to change the name of this folder to anything other than 100OPRO, it won’t work.
If none of these methods work and you still have trouble getting the GoPro device recognized by your computer, there is a possibility that the SD card is corrupt. In that case, you can use Hi5 Software and recover your files from the corrupt SD card. This tool is designed to recover videos from Go Pro cameras and multiple other cameras like Sony, Samsung, Nikon, Canon, etc.
Once data is recovered from the GoPro’s SD card, you can go ahead and format the card to resolve corruption issues.
